May 5, 2021

NOTIFICATION OF PLANNED OUTAGE

We are planning to make a repair to our water main on MAY 6, 2021 starting at 8:00 AM  on Sandy Ln, which will necessitate turning off water to the following customers, 3013,3021,3027,3031,3037,3043,3016,3026,3028 Sandy Ln and 6206 HWY 85 N. After the repair has been made and before water service is restored, we will issue a PRECAUTIONARY BOIL WATER NOTICE. To assure the water is safe to drink, water samples for two consecutive days must be taken and tested to be sure the lines are clear from any bacteria.

If circumstances don’t allow us to follow the above schedule for this outage, you will receive notice of a new schedule for this work.

We are very sorry for the inconvenience this causes you and your family. Our prime concern is to assure you that the water we provide to you is safe.

Thank you for your understanding and cooperation. If you have any questions, please feel free to contact Auburn Water System at 850-682-3413.

 

ATTENTION:  NEW E-BILLING AND CUSTOMER PORTAL SITE

We are using a different processor for e-billing. You must re-register through our customer portal at https://auburn.billingdoc.net/login using your Web ID number to set up a customer portal account.  Once you register your account and validate your email address, you can login to your customer portal for the options to set up for paperless billing and web payments.
 Each month you will receive an email saying your statement is ready. You will login to your customer portal to receive your e-bill. The customer portal also allows you to see payment history, billing history,  make web payments and more. You can also access the customer portal at the “pay your bill/customer portal” tab.

***Auto Pay is also available which will allow you automatically make a credit card payment each month on the day you choose. A $2 fee applies. If you are a current Bank Draft customer where you have your bill already set up to be drafted from your checking account you may not want to set up both services. There is no charge for this service. If you are not a current bank draft customer and rather sign up for this service, the form to sign up is available on our website under “Forms”.

For your convenience this first month, we have attached  your bill that is due by April 15, 2021.

Water is Essential

At Auburn Water System, our constant goal is to provide you with a safe and dependable supply of drinking water. We want to explain the efforts we make to continually improve the water treatment process and to protect our water resources. We are committed to ensuring the long term quality of your water.

Water is essential to each of us every day, and also a limited resource. To ensure we have water for the future, we must rethink how we use water today


Hours of Operation Mon – Fri 8 am to 4 pm

850-682-3413   or    850-682-1258      Fax 850-398-6643


To email water service applications, send in forms or ask any questions please email:

cs@auburnwatersystem.com


Click link below for holiday and board meeting schedule.

Holidays and Board Mtgs. 2021

New resolutions adopted by the Board of Directors  can be found by clicking on the “Latest News” tab.


Online Forms are located under the Water Utility Services tab, then click the Residential tab, Commercial tab or Forms.


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