We are using a different processor for e-billing and Web payments. You must re-register through our customer portal at using your Web ID number to set up a customer portal account to be able to make web payments or sign up for e-billing or auto-pay for credit card payments.  Once you register your account and validate your email address, you can login to your customer portal for the options to set up for paperless billing, credit card auto-pay and web payments.
 Each month you will receive an email saying your statement is ready. You will login to your customer portal to receive your e-bill. The customer portal also allows you to see payment history, billing history,  make web payments and more. You can also access the customer portal at the “pay your bill/customer portal” tab.

***Auto Pay is also available which will allow you automatically make a credit card payment each month on the day you choose. A $2 fee applies. If you are a current Bank Draft customer where you have your bill already set up to be drafted from your checking account you do not need to set up this service. There is no fee to have bank draft set up. If you are not a current bank draft customer and rather sign up for this service, the form to sign up is available on our website under “Forms”.


Water is Essential

At Auburn Water System, our constant goal is to provide you with a safe and dependable supply of drinking water. We want to explain the efforts we make to continually improve the water treatment process and to protect our water resources. We are committed to ensuring the long term quality of your water.

Water is essential to each of us every day, and also a limited resource. To ensure we have water for the future, we must rethink how we use water today

Hours of Operation Mon – Fri 8 am to 4 pm

850-682-3413   or    850-682-1258      Fax 850-398-6643

To email water service applications, send in forms or ask any questions please email:

Click link below for holiday and board meeting schedule.

Holidays and Board Mtgs. 2021

New resolutions adopted by the Board of Directors  can be found by clicking on the “Latest News” tab.

Online Forms are located under the Water Utility Services tab, then click the Residential tab, Commercial tab or Forms.

Privacy Policy

Identity Theft Program

Third Party Confidentiality Statement

Click here for water conservation tips

Community Notifications

Alert Okaloosa Emergency Alerting System Get alerted about emergencies and other important Okaloosa County events by signing up for our...

Rescission Notice

May 28, 2021 RESCISSION OF PRECAUTIONARY BOIL WATER NOTICE To:  Residents of Auburn Water System, Inc living in the...

Boil Water Notice

Precautionary Boil Water Notice What Should I do “No Precautionary Boil Water Notices at this time.”